At Fidelity, we decided to put our efforts towards shifting our focus- where it matters the most: your direction, our customers – to obtain an official accreditation and run for an ISO 9001 certification. To our team, it was a confirmation that mindsets, values, processes, procedures, workflows and business systems were all streamlined toward one goal: continuously breaking our held customer satisfaction records.
To you, our valued customers, it means that there is yet another reason to believe that Fidelity is certainly “YOUR EASY WAY OUT.” It means that we are providing you with one more piece of evidence to prove that our team will do everything in its capacity to continuously come up with solutions that create value that is relevant to you, that will make your life easier and that puts your satisfaction first. Your opinions will be listened to even more and will be meticulously taken into consideration. You are provided with tools to claim, complain, and suggest improvement. Most importantly, you can trust that prompt action, that is thoroughly looked through and validated, is taken in order to have it integrated in our system of work. Why? Simply BECAUSE YOU SAID SO and doing it, would make us more fit to serve you better.
Fidelity went through the audit and succeeded to get the accreditation in 2007. Today’s Fidelity is ISO 9001:2015 certified and is surely looking forward to accomplishing more. We will not stop here. Our ultimate goal is to have a Total Quality Management System (TQM) put in place, because we are laser focused on bringing you the highest value there can be.
When it comes to what we do best - providing you with appropriate and convenient insurance solutions - we work tirelessly until we make sure we’re YOUR one and only EASY WAY OUT.